Glass Life — Return & Refund Policy

At Glass Life, we take pride in creating apparel and accessories for the people who work in the glass industry. Each item is produced on demand, specifically for your order.

Made-to-Order Products

Because our products are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, or changes in personal preference.

Please review the product description, sizing chart, color, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging where relevant.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Order Cancellations

Because orders may enter production shortly after purchase, cancellation requests are not guaranteed.

Please contact us as soon as possible if you need to cancel or modify an order. We can accommodate changes only if production has not begun and the order can still be canceled.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check with your carrier and contact us for assistance.

If a package is lost in transit, we will investigate the issue and determine the appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For returns, order issues, or questions, please use the Contact page on our website.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.